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on February 13, 2026 at 10:12 pm Airbnb says a third of its customer support is now handled by AI in the US and Canada​Sarah Perez
HomeBusiness on February 13, 2026 at 10:12 pm Airbnb says a third of its customer support is now handled by AI in the US and Canada​Sarah Perez

Airbnb was poised to introduce an app that doesn't just search for you, but one that "knows you." CEO Brian Chesky said, "It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale."

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